FAQs

Can We Order Cuddly Toys On The Website?

The Custom Toys UK website is not a retail website. You can browse many suggestions for examples of the cuddlies we can offer but our forte is creating a brand new design specifically aligned to your requirements.

How can we order from Custom Toys UK?

Give our team of creative executives a call on 01304 806 960 or email sales@CustomToys.uk. Our specialised team will reply to you within two working days to assist you with your Cuddly Creation.

Is it possible to order an item not presented on the website?

The items presented on the website are only some of our suggestions. However our strength lies in designing and creating a brand new cuddly specifically aligned to your requirements. If there is an item your company is interested in ordering that is not highlighted on the website, please contact our team on 01304 806 960.

Is it possible to personalise a cuddly toy in my company’s colours?

Each project is carefully designed in order to provide the client with intelligent adaptions and customisations for the Cuddly Toy they require. When used for promotion, cuddly toys present an excellent opportunity to strengthen the brand, and we make sure this is at the forefront of the designers' minds.

We also propose to you the opportunity to create exclusive designs for your company.

What are your payment terms?

Payment required in advance for all new clients. Credit accounts available for subsequent orders, on completion of application and subject to credit checks. Maximum credit given strictly 30 days.

What are our payment methods? Payment can be made by BACS or cards. We accept all major credit cards. Credit card payments are subject to a 2.5% surcharge.

Will I see how my cuddlies are going to look?

Once we have agreed a design, have your first custom cuddly delivered to your hands for you to feel the quality, or, to speed things up, receive images of your new creation from all angles, highlighting every detail.

  • Revise the designs until you are fully satisfied (Changes may affect production costs)
  • Feel confident before going ahead to production

What lead times can I expect?

Our normal lead time is around 10-12 weeks.

We will always endeavour to deliver your products ahead of your target date however for urgent requests please advise us at time of enquiry and we will expedite your project. Please confirm exact expected delivery dates. Be aware that delivery times will be affected by timing of production and final artwork approval.

What colour reproduction can I expect?

Most corporate guidelines will have specific pantone colours that must be used on all printed materials. If not supplied, we will find the closest possible pantone equivalent to the colours used in the submitted artwork.

What is the Minimum Order Quantity?

Our minimum order quantity is 300 for each design. In some instances orders below minimum order quantity can be processed but they might incur additional costs.

You need your goods in a hurry?

Please call us on 01304 806 960 and ask about our express service.

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